Public Safety Telecommunicator Specialist Trainee - Richland County Communication/911

Job Summary
A Public Safety Telecommunicator Trainee (PST ) for Richland County Communications/911 Center serves as the vital communications link between the public needing help and the emergency service response including law enforcement, fire, emergency medical services (EMS) within all of Richland County. PSTs, as part of the public safety ecosystem, are typically the first point of contact when a person reaches out for help. AS a PST trainee you will undergo comprehensive training to develop the skills necessary to handle emergency calls, dispatch first responders, and provide critical support during emergency situations.

Essential Functions and Responsibilities

• Emergency call handling: Learn to receive and process emergency and non-­emergency calls from the public. Obtain essential information quickly and accurately while maintaining a calm and reassuring demeanor.
• Dispatch Operations: Learn to dispatch police, fire, and EMS based on established protocols. While coordinating and communicating effectively with field units to ensure timely response to emergencies.
• Data Entry and record keeping: Learn to input detailed information into computer ­aided dispatch (CAD) systems and maintain accurate logs and records of all calls and dispatch activities.
• Provide courteous and professional assistance to callers and responders.

Other Responsibilities
Performs other duties and assumes additional responsibilities as assigned by the Public Safety Training Officer, Public Safety Telecommunicator Team Lead, Director, or Assistant Director. Richland County Communications/911 reserves the right to update or change the job duties and responsibilities as needed.

Qualifications
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications
High School Diploma or its equivalent (G.E.D)

Knowledge, Skills, and Abilities

• Ability to communicate effectively in the English language both verbally and in written
• communication.
• Ability to read and follow oral and written instructions.
• Operate multiple computer systems with specialized software and enter data ,via keyboard with speed and accuracy.
• Use logical, critical thinking, and reasoning to reach conclusions and solve problems.
• Ability to adapt to change.
• Effectively interact with people of different social, economic, and ethnic backgrounds.
• Effectively prioritize situations and use good judgement based on the information received.
• Maintain a calm demeanor while working with chaotic and stressful situations in a
• frequently noisy environment with multiple conversations.
• Possess a clear and understandable radio and telephone voice.
• Handle multiple tasks and conversations simultaneously; to receive and communicate
• information to and from several sources ensuring calls for service are dispatched and
• monitored in a timely and accurate manner.
• Hear and understand multiple sound sources.
• Maintain regular, reliable, and punctual attendance.
• Work designated shift which could include nights, weekends, and holidays. Must be available to work extended shifts and be subject to emergency callback.

Special Requirements

• Must pass a pre-employment hearing test conducted by the Richland County Department of Health.
• Must pass a criminal Background Check and be free of felony conviction.
• Must pass pre-employment screening.

Physical Demands

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The employee must distinguish between sounds and colors.
• The work is typically performed in an office.

The application forms are on our website at https://www.co.richland.nd.us/human-resources/employment/.

Call 701 642 7831 for more information.